Return Statement

What is your return policy for purchases?

We want you to be happy with your purchase from You may return merchandise for a refund, any time after purchase. Please note that shipping fees are not refunded.

Return merchandise to the Guest Service desk:

We are happy to accommodate your return in store. Simply, take the merchandise, and your receipt (packing slip) that came with your order to the Guest Service desk in any bulutec Wuxi City store. You’ll receive credit to the original method of payment. If a bulutec gift card is used, and the purchase order is greater than the amount on the bulutec gift card, the total purchase will be applied to the debit/credit card used to offset the balance. If the purchase was a gift, the total refund can be applied to a bulutec gift card if desired.

Return merchandise by mail:

We are happy to accommodate your return by mail. Simply, include, a copy of your receipt (packing slip), complete with your name, address and the merchandise. Customers are responsible for all shipping and handling charges. Allow 1-2 billing cycles from the day you returned your package for the credit to appear on your account statement.

What if I received defective or damaged items?

If you receive a damaged or defective item, contact a Customer Care Associate through our Live Chat, email Please be sure to have your order number, item number and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.

If you do not contact Customer Service, you are responsible for all return shipping charges.

What if the items received are different than my original order?

We sincerely apologize for any error made in fulfilling your order.  Please contact a Customer Care Associate through our Live Chat, email to resolve shipping errors.  This includes, receiving additional items in your shipment that were not included with your order; an item listed on the packing slip but not included in your package, item received differs from item on the packing slip.

What is your exchange policy for purchases?

We apologize, but currently cannot process merchandise exchanges. Please contact Customer Care via Chat Now, email at for additional information and assistance.